Updated on 01/12/2021

Welcome to Konoozy.com the website (the “Site”) of Konoozy W.L.L, covering all registered domain endings, such as “.com”. Konoozy.com provides its services and Terms of Service (“TOS”) to you subject to the terms and conditions (“Terms & Conditions”) detailed herein.

By using our Site and services you confirm that you are either at least 18 years of age or are accessing the Site and its services under the supervision of a parent or legal guardian.

Before you may use the Site, you must read and accept all of the terms and conditions in, and linked to, this Terms of Service (“TOS”) and the Privacy Policy on our website. This TOS is effective upon acceptance. Use of any functionality of the Site makes you a user (“User”) and constitutes your acceptance of this TOS and all applicable laws. If this TOS conflicts with any other documents, the TOS will control for the purposes of usage of the Site.

You may only use certain portions of the Site if you are a Konoozy.com buyer or seller. If you do not agree to be bound by this TOS and the Privacy Policy, you may not use the Site in any way.

Some parts of the Site might require individuals to register using their e-mail addresses. For the avoidance of doubt, such individuals are also subject to agreement to this TOS.

General Terms

If any of these conditions are deemed invalid, void, or for any reason unenforceable, the parties agree that the court should endeavor to give effect to the parties intentions as reflected in the provision, and the unenforceable condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. From time to time Konoozy.com may offer special promotional offers, which may or may not apply to your Konoozy.com account. You agree to be bound by any additional terms and conditions for these special offers. Headings are for reference purposes only and do not limit the scope or extent of such a section. The laws of Qatar will govern this TOS and the relationship between you and Konoozy.com. The failure of Konoozy.com to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches. Konoozy.com does not guarantee it will take action against all breaches of this TOS. Except as otherwise expressly provided in this TOS, there shall be no third-party beneficiaries to this TOS. This TOS constitutes the entire agreement between you and Konoozy.com and governs your use of the Site, superseding any prior agreements between you and Konoozy.com with respect to the Site.

Country of Domicile

Konoozy.com and Site are owned and represented by Konoozy W.L.L having its registered office and place of business at Doha, Qatar with PO BOX 203029.

Laws and Jurisdiction

These TOS subject to the Terms and Conditions mentioned here are governed by and construed in accordance with, Qatar law.

If you have any questions or comments about these Terms and Conditions, Konoozy.com, Site, or associated Services, please contact us here

Terms of Service

Description of Services

On the site, Konoozy.com provides users with access to sales of lifestyle, fashion, and luxury products and services online (the “Service”). You are responsible for obtaining access to the site, and that access may involve third-party fees (such as internet service provider or airtime charges). In addition, you must provide and are responsible for all equipment necessary to access the site. Konoozy.com

License and Site Access

Konoozy.com grants you a limited license to access and make personal use of the Site and the Service. This license does not include any downloading or copying of account information for the benefit of another vendor or any other third party; caching, unauthorized hypertext links to the Site and the framing of any Content available through the Site uploading, posting, or transmitting any content that you do not have a right to make available (such as the intellectual property of another party); uploading, posting, or transmitting any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; any action that imposes or may impose (in Konoozy.com’s sole discretion) an unreasonable or disproportionately large load on Konoozy.com’s infrastructure; or any use of data mining, robots, or similar data gathering and extraction tools. You may not bypass any measures used by Konoozy.com to prevent or restrict access to the Site. Any unauthorized use by you shall terminate the permission or license granted to you by Konoozy.com.

Account Registration

In consideration of your use of the Site, you represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws of Qatar or other applicable jurisdiction. You also agree to provide true, accurate, current, and complete information about yourself as prompted by the Site’s registration form. If you provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Konoozy.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Konoozy.com has the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof). If you use the Site, you are responsible for maintaining the confidentiality of your account and password, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. Because of this, we strongly recommend that you exit from your account at the end of each session. You agree to notify Konoozy.com immediately of any unauthorized use of your account or any other breach of security. Konoozy.com reserves the right to refuse service, terminate accounts, or remove or edit content at its sole discretion.

Disclaimer of Warranty

All content, products, and services on the site, or obtained from a website to which the site is linked (a “linked site”) are provided to you “as is” without warranty of any kind either express or implied including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy.

Konoozy.com does not endorse and is not responsible for (a) the accuracy or reliability of any opinion, advice, or statement made through the site by any party other than Konoozy.com, (b) any content provided on linked sites, or (c) the capabilities or reliability of any product or service obtained from a linked site (d) any technical or human errors that arise from software, tech, IT (Information Technology), bug, malware, virus attack, hack, not limited to these unforeseen situations which may or may not result in inaccurate content, pricing (Konoozy.com pricing) and original retail price, description, etc.

Other than as required under applicable consumer protection law, under no circumstance will Konoozy.com be liable for any loss or damage caused by a user’s reliance on information obtained through the site or a linked site, or user’s reliance on any product or service obtained from a linked site. It is the responsibility of the user to evaluate the accuracy, completeness or usefulness of any opinion, advice or other content available through the site, or obtained from a linked site. please seek the advice of professionals, as appropriate, regarding the evaluation of any specific opinion, advice, product, service, or other content.

All promotional dates refer to the current year unless otherwise stated.

Limitation of liability

You expressly understand and agree that Konoozy.com and its subsidiaries, affiliates, officers, employees, agents, partners and licensors shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, inaccurate pricing due to human error, technical error or bug, software glitches etc., damages for loss of profits, goodwill, use, data or other intangible losses (even if Konoozy.com has been advised of the possibility of such damages), resulting from use of the site, content or any related services.

Indemnity

You agree to indemnify and hold Konoozy.com (and its officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any claim or demand, including reasonable attorneys’ fees, or arising out of or related to your breach of this TOS, or your violation of any law or the rights of a third party.

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Qatar our country of domicile.

Electronic Communication

We accept payments as Cash on Delivery now. However, in the future, we will start accepting payments via Visa and MasterCard credit/debit cards, GPay, PayPal , Apple Pay and Bank Transfer.

Cash on Delivery payment option is available without limitations for deliveries in Qatar. When we will start accepting orders from other countries, we will update this TOS accordingly.

When you use the Site or send emails to Konoozy.com, you are communicating with Konoozy.com electronically. You consent to receive communications from Konoozy.com electronically. Konoozy.com will communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Konoozy.com has the right to amend the charges in increment or decrement at any time and without early notice for any payment terms or delivery service that we offer on the Site.

Site-Provided Email and Postings

The Site may provide users with the ability to send email messages to other users and non-users and to post messages on the Site. Konoozy.com is under no obligation to review any messages, information or content (“Postings”) posted on the Site by users and assumes no responsibility or liability relating to any such Postings. Notwithstanding the above, Konoozy.com may from time to time monitor the Postings on the Site and may decline to accept and/or remove any email or Postings. You understand and agree not to use any functionality provided by the Site to post content or initiate communications that contain:

Any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, racially, ethnically or otherwise objectionable material of any kind, including, but not limited to, any material which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or international law.

Advertisements or solicitations of any kind

• Impersonate others or provide any kind of false information.
• Personal information such as messages which state phone numbers, social security numbers, account numbers, addresses, or employer references.
• Messages by non-spokesperson employees of Konoozy.com purporting to speak on behalf of Konoozy.com or containing confidential information or expressing opinions concerning Konoozy.com.
• Messages that offer unauthorized downloads of any copyrighted or private information.
• Multiple messages placed within individual folders by the same user restating the same point.

Chain letters of any kind

Identical (or substantially similar) messages to multiple recipients advertising any product or service, expressing a political or other similar messages, or any other type of unsolicited commercial message. This prohibition includes but is not limited to a) Using Konoozy.com invitations to send messages to people who don’t know you or who are unlikely to recognize you as a known contact; b) Using Konoozy.com to connect to people who don’t know you and then sending unsolicited promotional messages to those direct connections without their permission; and c) Sending messages to distribution lists, newsgroup aliases, or group aliases.

Links

The Site or third parties may provide links to other World Wide Web sites or resources. Because Konoozy.com has no control over such sites and resources, you acknowledge and agree that Konoozy.com is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that Konoozy.com shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

Access To Password Protected/Secure Areas

Access to and use of password-protected and/or secure areas of the Site is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the Site may be subject to prosecution.

Minors under the age of 18 shall be prohibited to register as a user of this website and are not allowed to transact or use the website.

Modification and Notification of Changes

Konoozy.com reserves the right to make changes to the Site, related policies and agreements, this TOS and the Privacy Policy at any time. If Konoozy.com makes a material modification to this TOS, it will notify you by sending an email to the address associated with your account. Konoozy.com is not responsible for your failure to receive an email due to the actions of your ISP or any email filtering service; therefore, you should add Konoozy.com to the list of domains approved to send you an email (commonly known as your “whitelist”); and displaying a prominent announcement above the text of this TOS or the Privacy Policy, as appropriate, for thirty (30) days, with (i) and (ii) being deemed sufficient notification, of such changes.

After notice of a modification to the TOS or the Privacy Policy has been posted for 30 days, the notice will be removed and a brief description of the modification and the date that it went into effect will be placed in the Historical Modifications section at the end of the TOS and Privacy Policy. If you have not used the Site for more than 30 days, you should check these two sections for any modifications to the TOS or Privacy Policy prior to any further use of the Site. Should you wish to terminate your account due to a modification to the TOS or the Privacy Policy, you may do so by sending an email with the subject line “Termination” to the following email address: contact@konoozy.com. If you choose to continue using the Site, you agree that by doing so you will be deemed to accept the new TOS or Privacy Policy, as relevant.

Trademarks

The trademarks, logos, and service marks (“Marks”) displayed on the Site are the property of Konoozy.com and other parties. Users are prohibited from using any Marks for any purpose including, but not limited to use as metatags on other pages or sites on the World Wide Web without the written permission of Konoozy.com or such third party which may own the Marks. All information and content including any software programs available on or through the Site (“Content”) is protected by copyright. Users are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Content available on or through the Site for commercial or public purposes.

Konoozy.com is not associated with the brands that it sells, which are registered trademarks of the respective brand owners and not of Konoozy.com.

Procedure for Claims of Intellectual Property Infringement

Konoozy.com respects the intellectual property of others, and we ask our users to do the same. Konoozy.com may, in appropriate circumstances and at its discretion, disable and/or terminate the accounts of users who may be infringing the intellectual property of a third party. If you believe that your work has been copied in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please provide Konoozy.com’s Service Agent the following information:

• An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
• A description of the copyrighted work or other intellectual property that you claim has been infringed;
• A description of where the material that you claim is infringing is located on the Site;
• Your address, telephone number, and email address;
• A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
• A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf.

Konoozy.com’s agent for notice of claims of copyright or other intellectual property infringement can be reached via email at contact@konoozy.com with the subject line “intellectual property”.

Konoozy.com may update this mailing address from time to time. You agree that changes to this mailing address shall not constitute a modification to this TOS.

Survival of Terms After Agreement Ends

Notwithstanding any other provisions of this TOS or any general legal principles to the contrary, any provision of this TOS that imposes or contemplates continuing obligations on a party will survive the expiration or termination of this TOS.

Buying Terms

This section constitutes a binding agreement between the User (hereafter within these Buying Terms “Buyer”) and Konoozy.com. Konoozy.com is in no way associated with the brands that it sells.

Buyer wishes to purchase certain items (“Item”) as may be displayed and described on our Website. It is Konoozy.com’s sole discretion to display or remove the displayed item depending on its availability or non-availability. Konoozy.com is not liable to inform or alert the Buyer before removing or adding such an item. Konoozy.com wishes to sell the Item on behalf of a Seller, subject to Buyer agreeing on the following Buying terms and Terms of Service:

1. Buyer acknowledges that Konoozy.com’s authentication process is in-house and independent of any brand association of any kind or nature. Brands mentioned on the Site are not involved in the authentication of the Item being sold and none of the brand owners or Sellers assume or own any responsibility for any item purchased through the Site.
2. As a courtesy to the Buyer, Konoozy.com will provide detailed descriptions and conditions of each item on its website. Buyer should note all descriptions of Item before placing the order, and before accepting the item upon delivery. Once the buyer inspects and accepts the item and Konoozy.com closes the transaction with the seller. There will be no returns or refunds of the accepted sold items.
3. Konoozy.com is committed to market only original and authentic products. Konoozy.com team inspects checks and verifies all items before posting on the website. This is done by the Konoozy.com team and without any association with third-party brands specialists. The buyer is required to further check the products upon delivery and before accepting the item.
4. The methods of payment for a purchased Item as accepted by Konoozy.com are communicated via Site. Usually includes:
   • Credit Card
   • Debit Card
   • Wire Transfer
   • PayPal
   • Cash-On-Delivery within Qatar
   • Apple Pay, GPay or similar online wallets.

PRODUCT DESCRIPTIONS

Konoozy.com attempts to be as accurate as possible. However, Konoozy.com does not warrant that product descriptions, titles, attributes, specifications, price or other content or any other information related to the product(s) are accurate, complete, reliable, current, or error-free.

Konoozy.com holds ownership in the way the titles or content are laid out, arranged and standardized.

Delivery:

Konoozy.com will contact you after the order is confirmed with the seller to schedule the appointment for delivery and payment collection in case of Cash on Delivery. Buyer required to ensure the exact amount in cash is available and handed over to our representative. We might on a case-by-case scenario accept non-cash transactions that are discussed and finalized during order fulfillment only.

Konoozy.com may be unable to successfully deliver items because of a mismatch in live inventory listings and the item availability with our sellers. In such cases, Konoozy.com may cancel such orders if an item is unavailable, and make a full refund if the order has been paid for. The placement of an order does not guarantee the delivery of an item.

Konoozy.com is not liable for any delay caused due to the unavailability of the seller to promptly respond to actions required to complete the transaction.

Returns:

There are strictly no returns after the Buyer accepts the item.

Konoozy.com assist in providing photos and detailed description of each item, physically inspecting the item, and acquiring required proof of purchases from the seller. The buyer has to practice due negligence in cross-checking all information before accepting the item. Konoozy.com will continue to support the buyer and assist to negotiate any issues that might arise after a transaction is closed with the seller. However, the buyer cannot hold Konoozy.com responsible if the seller does not wish to cooperate.

The situations where Konoozy.com will support the buyer with:

1. The item is found forged and impersonating the original product.
2. The seller executed a scam through our website which requires reporting the seller and the transaction to the authorities in Qatar.
3. The buyer found additional damages during the usage which was not visible during the order fulfillment

Refunds:

There are strictly no refunds after the Buyer accepts the item, the order is fulfilled and the transaction is closed with the seller.

However, Konoozy.com will support the buyer on a case-by-case scenario to negotiate with the seller any issues that might arise after the order is closed.

In the event, seller agrees to refund the total amount of the dispute order. The buyer is required to return the item in the same condition received including all packages, labels, addons, etc..

If the item in dispute was with tags and the buyer has removed the tags the seller might refuse to refund or deduct from the refund as per the condition of the return.

In case the payment terms were other than Cash on Delivery (e.g. Credit Card, Debit or Wire Transfer) the refund will be through the same payment terms minus any fees deducted by the payment processors or banks.

Warranty

Konoozy.com does not warrant, represent or undertake as to the quality of the goods and items sold.

Konoozy.com guarantees that all items sold on our website go through extensive checks to prove their authenticity. In case of a rare event of a sold item found and proven to be inauthentic after closing an order. Konoozy.com will support the Buyer in resolving the case and communicate with the seller for a full refund and return.

Value Added Tax (VAT):

All prices posted on our website are inclusive of all taxes. In the event, Qatar authorities impose any additional taxes in the future then Konoozy.com will update the prices and clearly mention the taxes for the items.

Duties & Custom Clearance

In the event, Konoozy.com accepts orders outside Qatar. Buyer will be responsible to pay all legal duties and customs clearance costs that might be applied at the receiving port of the country of Buyer.

Restrictions

Konoozy.com might be subject to restrictions by the authorities of Qatar in the activity of selling certain products. We will inform the seller in due course after receiving the inquiry.

Payment Method:

Konoozy.com provides all possible payment options for our customer’s convenience

Konoozy.com has the right to suspend or terminate the payment options available on your account and refuse any and all current or future use of the payment options available on the site (or any portion thereof).

Konoozy.com is not liable or bound to inform or send specific communication to the user regarding the changes on the website (or any portion thereof). The customer is responsible to get in touch with Konoozy.com in order to get the payment options reactivated.

Cash on Delivery (COD):
COD option is available for orders in Qatar only.

Credit Card Payments:
When we start to accept payments through all major bank-issued credit/debit cards.  The cards are charged on-site via our secure payment partners for the amount of the order value. Credit card companies may have additional charges based on the currency of your card. Buyers must check those partners’ TOS for additional information.

Bank Transfer:
In some order transactions, we might as an exception accept Bank transfers. In this situation, Konoozy.com will provide the Bank Account details to the buyer to complete the transaction. If the buyer bank is different than Konoozy.com bank, then the transaction might take up to 2 working days. The buyer either provides proof of payment to receive the item or waits for the amount to be credited to the Konoozy.com bank account.

Product — Watches:

All watches sold on Konoozy.com have been vetted authentic and are in good working condition. Konoozy.com clearly mentions the inclusions and item conditions under the product details/condition section. Any modifications like aftermarket diamonds and modified straps are clearly stated under the Product Description section. Buyer agrees that the authorized service centers or brands will not recognize these modified watches and that the resale value of such watches should not be compared to non-modified watches. The buyer is liable to read the detailed item description before placing the order and accepting the item.

Seller Terms

Konoozy.com uses a consignment method of selling which means that Seller gets paid only after the item is sold and Konoozy.com has received the payments in total. For the service that Konoozy.com provides, it charges a commission fee also called “Konoozy.com Fee”. The fee depends on the item being sold, referring to value, brand, condition, etc..

• Type A: Percentage fee which is 20% of the posted sale price on our website
• Type B: Markup fee which is the amount added on top of the asking price requested and accepted by the seller.

By agreeing to sell with the Site, the Seller is deemed to agree to pay the Konoozy.com Fee without any delays.

Items Ownership

There are two types of items being sold on Konoozy.com and clearly detailed as Konoozy product or external product. Konoozy.com does not own or have any sort of control over the external products and it remains in full ownership with the seller.

Konoozy.com and in order to fulfill the order might take possession of the product from the seller transactionally to complete the delivery of the item to the buyer. A temporary item receipt is given to the seller until the order is fulfilled and the seller is paid in full. In the event, the buyer does not accept the item. Konoozy.com will ensure to return the item in the same condition it was received to the seller.

PRICING

Asking price

The “Asking price” is the price initially requested by the seller upon submitting a sale inquiry. Sellers have the complete freedom to state their acceptable asking price. However, Konoozy.com will evaluate the item and advise the seller if the price is matching the “Estimated Retail Price”

Estimated Retail Price

The “estimated retail price” is an estimate/ guess/judgment based on research from the brand’s main site or other competitive sites, the year of item production, condition, damages, and many factors. The seller agrees that Konoozy.com in its sole discretion will determine the initial estimated selling price for the item (the “Estimated Retail Price”), based on its evaluation of the item together with its determination of the current market price for each specific item in question.

Sale Price

“Sale Price” means the decided initial selling price of a product which is a result/ consequence of negotiation and agreement between the seller and Konoozy.com. The sale price is not final and Konoozy.com regularly checks the market prices and advises the seller if the amendment is required. Konoozy.com and upon updated agreement with the seller might post before and after price on the website.

With respect to items on sale on Konoozy.com, we cannot warrant to buyers the price of an item until your order is confirmed by us. Despite our best efforts, a small number of items in our catalog may be mispriced. If the seller decided to sell the item at a higher price than the one stated on Konoozy.com. We will, at our discretion, either contact the seller for negotiations before confirming the order or send a notification to the buyer for order cancellation and state the new price requested by the seller. If the buyer still wishes to purchase the item at the new price then Konoozy.com will fulfill the transaction based on the new item price.

Consignment Period:

Konoozy.com requires that all items approved and posted on its website be kept aside in the same condition it was posted on the website. Seller is not allowed to further use the item until the item is sold and delivered to the buyer. If Seller wishes to withdraw the item from Konoozy.com, a written email must be sent to contact@konoozy.com or using our online contact form and stating the item number and description.

Price Reduction

In the event, the item sale price is updated in agreement with the seller and the Konoozy.com Fee is agreed as commission. The percentage is then recalculated based on the new item price.

In the event the Konoozy.com Fee is set as markup, both seller and Konoozy.com can contribute at their own sole discretion and individually on the reduction amount.

Automatic Price Reduction Schedule

Konoozy.com follows standard retail market strategies to increase the probability of items being sold by advising further reduction on item prices. The reduction will be done in an increment of 5% every 14 days. With a maximum reduction limit of up to 30% of the original agreed price.

Payment To The Seller

Konoozy.com agrees to pay proceeds from the sale of the items as stated in the Terms & Conditions. Payments will be processed immediately upon successful order fulfillment including the buyer accepting the item and paying for it in full.

Konoozy.com will contact the seller and agree to the payout either in cash or bank transfer.

Counterfeit Items

Konoozy.com and as per this TOS will not accept nor tolerate any counterfeit items. However, in a situation where the transaction is closed and later the item has been found counterfeit. Konoozy.com will contact the seller to refund the full amount immediately including additional fees that Konoozy.com finds suitable to reimburse the damages because of this transaction. If the seller will not cooperate then the item will be reported to the relevant authorities in Qatar.

Sale Process

• Seller will send Konoozy.com using the dedicated sale inquiry form here.
• Konoozy.com received the inquiry, contact the seller for more information and do extensive market research and item feasibility including retail price.
• Konoozy.com then contacts Seller to inform that item is accepted and schedule an appointment for photography and inspection at no cost.
• Konoozy.com then after collecting all information and taking required photographs, post the item for sale on the website. All items on the website are also subject to be promoted on other third-party Konoozy platform accounts such as Facebook, Tiktok, and Instagram.
• The seller is required at this stage to maintain the item in the same condition it was photographed and refrain from using the item to avoid causing any damages or changes to the item.
• Once a buyer orders the item, Konoozy.com will contact the seller to confirm the item is still available and no changes to the condition and confirms the sale price again.
• Konoozy.com after confirmation from the Seller will notify the buyer that the order is accepted and schedule an appointment to collect the item from the Seller.
• Konoozy.com will take the item and perform any required cleaning, packaging, and arrangement before delivery.
• Konoozy.com then delivers the item, collects the full price, and contacts the Seller to deliver the payment.

Loss or Damage

Konoozy.com is solely responsible for the item during the transactional receipt of the item until delivery to the buyer and paying the seller in full as per the agreed sale price.

Product Verification

Depending on the product, the steps of verification might differ. However, the product will be compared to a similar new product and check the difference accordingly.

• Watches: Movement, Scratches, Broken glass, damaged dials, damaged buttons, LED or lighting functions, locks and buckles, water resistance, modifications including adding gemstones or diamonds, modification including adding inauthentic parts and straps.
• Bags: Leather condition, color, buckles, straps, missing parts, zippers, internal clothing, smell, stains, etc.
• Wallets: damaged plastic covers, zippers, color, leather condition, material condition, stains, etc.
• Accessories: scratches, locks, missing stones/rocks, discoloration.
• Pens: ink, functionality, mechanism, scratches, broken parts, missing pieces, etc.
• Cufflinks: scratches, discoloration, damages
• Female shoes: heels condition, damages, stains, discoloration, material condition, scratches, missing internal or external pieces, buckles, etc.
• Male shoes: missing internal or external pieces, stains, discoloration, scratches, general condition, buckles

Seller Declaration

All sellers are requested to willingly declare any modifications or damages to the item that the Konoozy.com team will be difficult to find during the initial inspection phase of the product. Failure of declaring such matters might cause inconvenience and rejection of the item by the buyer later on. Additionally, Seller will be responsible to reimburse any damages caused to Buyer or Konoozy.com due to undeclared damages which were not visible or modifications to an item that only the seller knows about.